12.29.07
DirecTV
Everybody enjoy television. Those people who do not support this idea just cannot choose the right time and place to watch TV. With the help of this technology we are being constantly enlightened with some new knowledge. It goes without saying that different soap operas and a lot of stupid advertising spots are not considered to be useful or even needed for an ordinary consumer. But the things that are offered by the cable television or by its successor – the satellite television – really can take your breath away. And this article is about this new technology, about the satellite television and the pioneer in this industry DirecTV.
About the company. This company was founded more than thirteen years ago. DirecTV is a direct broadcast satellite service. DirecTV transmits digital satallite television and audio to the homes, bars, fitness clubs, cafes and restaurants all over the North American continent excluding Mexico. Who knows, why the Mexico was abandoned, but the fact remains. DirecTV is a subsidiary of the DirecTV Group, which is in its turn owned by News Corporation.
DirecTV complaints. Most of the complaints against the company are about the customer service. DirecTV company has many call centers in the United States and abroad. It sells its services via the telephone with the help of telemarketing company. And sometimes those representatives are being very rude with the customers or hardly can speak English. In 2005 the company even had to pay the penalty for the violations of the telemarketing regulations. This was a $5,3 million worth penalty, the largest in the history of the customer protection law. Nowadays, the call centers continue their work, but they are severely monitored and controlled by the company management to avoid this thing happen again. This information can be of some help to those people who are attacked by the telemarketers because this is another proof that there is justice in the world.