04.12.08
Posted in appliances, Service
at 5:56 pm
Have you ever heard about the phrase “survival of the fittest”? First of all, you should probably think about the continued existence of organisms that are best adapted to their environment, with the extinction of others, as a concept in the Darwinian theory of evolution. You may also recall natural selection. But the thing is that at the present time it is the state or fact of continuing to live or exist, typically in spite of an accident, ordeal, or difficult circumstances and it is very often applied to the world of business. Companies have to survive and sometimes they sacrifice something to win this race. And this something is very often good customer service. Just like in case with Window World.
About the company. The company was founded in 1995. It was founded by Leon Whitworth. The company is headquartered in Wilmington, North Carolina. Window World claims to provide its customers with good quality products, low prices and professional craftsmen to install the products. At the present time there are around two hundreds Window World offices all over the United States. The company operates its services in forty five states. Window World is considered to be one of the leading home improvement companies. The company provides custom vinyl windows, premium vinyl siding, insulated siding, patio doors, entry doors, garage doors, and so much more. Window World claims to provides warranty on each and every products. But that is all the information that the company has told about itself and the customers in many times tell absolutely the opposite things.
Window World complaints. There have been many complaints filed against Window World craftsmen. People state that in many cases it seems like the company cares about the customer only when the customer is ready to purchase something. And then – no help and cooperation. The company focuses on new customers only. That is why very often they send installers who can hardly speak English and seem to be absolutely inapt and inexperienced. And that is all about the company that claims to be one of the leading companies in the home improvement industry! That is why it is very important for the customers to check the information about the company first and to make some small research about the advantages and disadvantages of the company. Many people write their reviews and post them on the Internet, so other people can easily read them.
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03.22.08
Posted in Uncategorized, appliances, Service
at 5:59 pm
Bathrooms are as important parts of houses as kitchens or bedrooms. They require constant renovation and maintenance. Bathroom appliances have to be reliable so that a house is not unexpectedly flooded or a bathtub leaks and makes it impossible to wash. Water pipelines should not freeze or fuse and the like. To avoid these unpleasant moments one should be careful when choosing equipment and service suppliers.
Company profile. Bathfitters was established in 1984 in Montreal, Canada. It began as a family business of the Cotton brothers. And today it is a leader in manufacturing of acrylic shower bases, bathtub liners and walls in the North America. Bathfitters specializes in production, sales and installment of shower bases, bathtubs, bath and shower walls, tub and shower doors, domed ceilings, and a great number of accessories. Bathfitters also offers installation and repairing services. The goods are shipped directly to the retailers.
Customers’ reports. What is worse poor quality of goods or awful services? It is the controversial question. In case with Bathfitters the situation is the following – the company provides equipment of high quality which is backed by horrible installment service personnel who manage to spoil other equipment in the household. They do not carry any responsibility for what and how they do their job. Improper installation, work that remains unfinished for several weeks, lack of experience of the personnel, empty promises and deceptive information – this is the advertisement the company should provide. Although the quality of the equipment is quite high. But what do you need a good toilet sink for if it stands in the corner of a closet and has no outlet to sewerage system? And one more thing, the company is not afraid to lose its clients. the reverse tendency is observed. It is not the customers that do not come back, it is the company who does not serve those client who cause it too much trouble. It seems that managers have not yet heard about customer care policy.
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03.15.08
Posted in Uncategorized, Internet, appliances, Electronics
at 12:09 pm
Everybody of us has a number of different appliances at home. And we have got used to them so much that is would be very difficult to live without this net of cables and chips. Besides, we need more and more all the time and go shopping in these giant electronics superstores like Fry’s Electronics where we can get any item that we need.
About the company. Fry’s Electronics, Inc. is a privately held company. The company was founded in 1985 when Charles Fry sold his Fry’s Supermarkets and divided the money between his sons who decided to start Fry’s Electronics. Fry’s Electronics specializes in retail of a diverse range of software, consumer electronics, computer hardware, household appliances and many other things. Fry’s Electronics operates a chain of superstores. There are more than forty Fry’s Electronics superstores in the United States. The company’s oldest operating store is locates in Palo Alto, California. At the present time Fry’s Electronics is headquartered in San Jose, California. The slogan of the company is: “Your best buys are at Fry’s!”
Fry’s Electronics theme stores. The company is widely known for its theme stores. Already the second Fry’s Electronics store was designed like a huge computer. There were many interesting details that make the store very popular. Following the success of that store, the company started to use different elaborated themes and designs constructing the other Fry’s Electronics stores. There are stores performed in such themes: Roman, Industrial Revolution, Egyptian, Aztec, History of the Strip, Atlantis, Movies, and a lot of others.
Pros and cons of Fry’s Electronics. Fry’s Electronics superstores are very popular because they are huge. Besides, very often they stock hundreds of a single product. The Fry’s stores have a lot of retail floor space and have a wide and advanced selection. Fry’s Electronics stores sell fully build computers, computer accessories, computer parts and many other things. The employees of the company wear a special uniform. In many Fry’s Electronics stores there are in-store cafes. That is why so much electronics and computer hobbyists enjoy the stores. But nevertheless, there have been numerous complaints filed against the company. Fry’s Electronics had a number of issues concerning poor customer service. Even Forbes reported on those issues. The company had a number of plans that prevented customers from getting refunds or delayed this action. Many customers had been reporting horrible customer care at Fry’s Electronics stores. They stated that the assistants were very pushy and made the customer buy the things they do not need.
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12.09.07
Posted in Uncategorized, business, appliances
at 12:32 am
When it comes to the choice of domestic appliances, you have to know for sure where to shop. Some companies offer good quality, but their prices are just steep; others set low prices but their products fall apart. The thing is that you have to find the happy medium that would satisfy you in all the aspects. We so to say submit you two companies on approval: LG and Maytag with all the pros and cons.
LG. Despite most of the company’s factories and employees are situated in Korea, LG is really a world-wide home and commercial appliance company. It doubles the industry average of 4.2 percent and has about 45,000 employees all over the globe. The company caters to the areas of consumer goods with its domestic appliances. Although LG invests almost 12 percent of its revenue on research and development, this “Life is good”-company produces things that are not always good. There have been many complaints written on the unsatisfactory works of the appliances. Some people buy refrigerators or washing machines that do not work well from the start. And what is worse, it is very difficult to get a refund and change the item. They suggest just replacing the part, but that can be not the only problem. That is why there are so many LG complaints all over the web.
Maytag. This was an appliance company headquartered in Newton, Iowa. In 2006 Maytag was acquired by Whirlpool Corporation. Maytag’s first washing machine was produced in 1907. By 1924, every fifth washing machine in the world was produced by Maytag and in three years the company had made over a million washing machines and a lot of other domestic appliances. But notwithstanding all these figures, there are many Maytag complaints. It happens very often that some Maytag item do not work and it turns out to be very difficult to change the part and to call the repairman. Part surely would not be available and even if the tech would come to repair your appliance, it is better for him to come again, since he gets paid a commission. So, the repair would not be that trustworthy. Thus, you can find a lot of Maytag complaints about the customer service.
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